Question 1

What is PlanWise and how does it help content creators?

Accepted Answer

PlanWise is a comprehensive content planning platform designed specifically for content creators. It combines Kanban-style content organization with powerful analytics from YouTube, Instagram, and TikTok. You can plan your content workflow, track performance metrics, discover optimal posting times, and grow your audience with data-driven insights—all in one dashboard.

Question 2

How do I create a PlanWise account?

Accepted Answer

Creating a PlanWise account is simple: 1) Visit our website and click 'Sign Up', 2) Enter your name, email, and password, 3) Complete the security verification, 4) Verify your email address by clicking the link we send you, 5) Start your 14-day free trial. No credit card required to get started.

Question 3

Is PlanWise free to use?

Accepted Answer

Yes! PlanWise offers a free tier that lets you create 1 board and track YouTube analytics. We also offer paid plans (Starter at $3/month, Pro at $19/month) with more features like multiple boards, Instagram and TikTok integration, advanced analytics, and priority support. All paid plans include a 14-day free trial.

Question 4

What platforms does PlanWise support?

Accepted Answer

PlanWise currently supports three major content platforms: YouTube (video analytics, subscriber tracking, watch time metrics), Instagram (posts, reels, stories analytics, engagement tracking), and TikTok (video performance, follower growth, engagement rates). More platforms are coming soon!

Question 5

Can I use PlanWise on mobile devices?

Accepted Answer

Yes! PlanWise is fully responsive and works on all devices including smartphones, tablets, and desktop computers. Access your content plans, check analytics, and manage your workflow from anywhere with an internet connection.

Question 6

What are Boards in PlanWise?

Accepted Answer

Boards are your content workspaces in PlanWise. Each board represents a project, channel, or content category. A board contains customizable stages (like Idea, Writing, Filming, Published) and cards for each piece of content. You can connect social media accounts to each board for integrated analytics.

Question 7

How do I create and organize content with cards?

Accepted Answer

Cards represent individual content pieces. To create a card: 1) Open your board, 2) Click 'Add Card' on any stage, 3) Choose the card type (Idea, YouTube, Instagram, or TikTok), 4) Add details like title, description, notes, hashtags, and scheduled date. Drag and drop cards between stages to track your content workflow.

Question 8

What are Stages and how do I customize them?

Accepted Answer

Stages are the columns in your Kanban board representing different phases of content creation. Default stages might include Idea, In Progress, Review, and Published. You can: add new stages, rename existing ones, delete unused stages, and reorder them by dragging. Create a workflow that matches your unique content creation process.

Question 9

Can I schedule content with PlanWise?

Accepted Answer

Yes! Each card has a 'Publish Date' field where you can set your planned publish date. You can switch to Calendar View to see all your scheduled content in a monthly/weekly calendar format, making it easy to plan your content calendar and ensure consistent posting.

Question 10

What can I add to a content card?

Accepted Answer

Content cards are feature-rich and can include: Title and description, Notes and caption drafts, Publish date/schedule, Labels with custom colors for categorization, Checklists for tracking sub-tasks, Hashtags for content tagging, Platform URLs linking to published content, and Attachments. Each card type (Idea, YouTube, Instagram, TikTok) is optimized for that platform's content.

Question 11

How does the Calendar view work?

Accepted Answer

Calendar View displays all your content cards with scheduled dates on a visual calendar. Switch between Board View (Kanban) and Calendar View with one click. Perfect for visualizing your content schedule, identifying gaps in your posting calendar, and planning ahead. Cards appear on their scheduled publish dates.

Question 12

How do I connect my YouTube channel to PlanWise?

Accepted Answer

To connect YouTube: 1) Open your board, 2) Find the 'Social Profiles' section, 3) Click 'Connect' next to YouTube, 4) Sign in with your Google account and authorize PlanWise, 5) Your channel analytics will sync automatically. You'll get access to subscriber counts, video views, watch time, engagement metrics, and historical data.

Question 13

How do I connect my Instagram account?

Accepted Answer

Instagram connection requires a Business or Creator account: 1) Open your board, 2) Click 'Connect' next to Instagram, 3) Log in with Facebook (Instagram Business accounts are linked to Facebook), 4) Authorize PlanWise access. You'll see follower counts, post reach, impressions, engagement rates, and Reels/Stories analytics.

Question 14

How do I connect my TikTok account?

Accepted Answer

To connect TikTok: 1) Open your board, 2) Click 'Connect' next to TikTok, 3) Sign in with your TikTok account and authorize PlanWise. Once connected, you'll have access to video views, likes, comments, shares, follower growth trends, and per-video analytics.

Question 15

Is my social media data secure with PlanWise?

Accepted Answer

Absolutely! We use OAuth 2.0 for all social media connections, meaning we never see or store your social media passwords. We only access analytics data you explicitly authorize. You can disconnect any account at any time from your board settings, and we'll remove all associated data.

Question 16

How often does PlanWise sync my social media data?

Accepted Answer

PlanWise syncs your analytics data daily for all connected accounts. You can also trigger a manual sync anytime by clicking the 'Refresh Data' button on your board. Historical data is stored based on your plan: Free users get 7 days, Starter gets 30 days, and Pro/Agency get 90+ days of analytics history.

Question 17

Can I disconnect a social media account?

Accepted Answer

Yes, you can disconnect any social media account at any time. Go to your board, find the connected platform in 'Social Profiles', and click 'Disconnect'. This will stop data syncing and remove the connection. Your historical data may be retained based on your plan settings.

Question 18

What analytics does PlanWise provide for YouTube?

Accepted Answer

PlanWise provides comprehensive YouTube analytics including: Subscriber count and growth trends, Total and per-video views, Watch time (hours), Like, comment, and share counts, Engagement rate, Traffic sources (search, suggested, external, etc.), Demographics (age, gender, geography), Device statistics, Historical snapshots for trend analysis.

Question 19

What Instagram metrics can I track?

Accepted Answer

For Instagram Business/Creator accounts, PlanWise tracks: Follower count and growth, Post reach and impressions, Likes, comments, saves, and shares, Story views and interactions (replies, exits, taps), Reels performance (plays, average watch time), Engagement rate, Profile visits and website clicks, Historical trends and comparisons.

Question 20

What TikTok analytics are available?

Accepted Answer

PlanWise TikTok analytics include: Follower count and growth trends, Video views, likes, comments, and shares, Per-video performance breakdown, Engagement rate calculations, Growth trends over time, Video-level analytics for identifying top performers.

Question 21

What is the Dashboard and what does it show?

Accepted Answer

The Dashboard is your analytics home base showing: Total views across all platforms, Overall engagement rate, Combined follower count, Content posted count, Performance charts and trends, Quick insights (best posting time, best day, top topics), Platform-specific breakdowns. Select any board to see its specific analytics.

Question 22

How do I identify my best-performing content?

Accepted Answer

PlanWise automatically analyzes your content and highlights top performers. In the Analytics page, you'll find: 'Top Performing Content' section ranked by engagement, Performance tiers (Viral, Trending, Normal, Underperforming), Success factors explaining why content performed well, Comparative metrics against your averages.

Question 23

How do I update my profile information?

Accepted Answer

To update your profile: 1) Go to Settings, 2) Click the 'Profile' tab, 3) Update your name, email, or upload a new avatar, 4) Click 'Save Changes'. Your profile picture will be visible across the platform and in any team collaborations.

Question 24

How do I change my password?

Accepted Answer

To change your password: 1) Go to Settings, 2) Click the 'Security' tab, 3) Enter your current password, 4) Enter and confirm your new password, 5) Click 'Update Password'. Use a strong password with a mix of letters, numbers, and symbols.

Question 25

Can I change the language of PlanWise?

Accepted Answer

Yes! PlanWise supports multiple languages. Click the language switcher in the navigation bar or go to Settings to change your preferred language. Currently supported: English, Indonesian (Bahasa Indonesia), Spanish, French, and Portuguese (Brazil).

Question 26

How do I switch between light and dark mode?

Accepted Answer

PlanWise offers Light, Dark, and System (follows your device settings) themes. To switch: 1) Click the sun/moon icon in the navigation bar for quick toggle, or 2) Go to Settings > Appearance to choose your preferred theme. Your preference is saved automatically.

Question 27

How do I invite team members to collaborate?

Accepted Answer

To invite team members (Pro/Agency plans): 1) Open the board you want to share, 2) Click the 'Invite' button, 3) Enter your colleague's email address, 4) Choose their role: Editor (can create, edit, delete cards and manage settings) or Viewer (read-only access), 5) Send the invitation. They'll receive an email to join.

Question 28

What subscription plans does PlanWise offer?

Accepted Answer

PlanWise offers four plans: Free ($0) - 1 board, YouTube only tracking. Starter ($3/month) - 3 boards, YouTube + Instagram, OAuth analytics. Pro ($19/month) - Unlimited boards, all platforms, full analytics, Google Calendar integration, priority support. Agency ($39/month) - Everything in Pro plus team collaboration and white-label options.

Question 29

What's included in the 14-day free trial?

Accepted Answer

All paid plans include a 14-day free trial with full access to that plan's features. No credit card is required to start. You can connect all your social accounts, use all analytics features, and experience the full platform before deciding to subscribe.

Question 30

How do I upgrade my plan?

Accepted Answer

To upgrade: 1) Go to Settings > Subscription, 2) Click 'Upgrade Plan', 3) Choose your new plan, 4) Enter payment details, 5) Confirm upgrade. Your new features will be available immediately. Upgrades are prorated, so you only pay the difference.

Question 31

Can I cancel my subscription anytime?

Accepted Answer

Yes! You can cancel your subscription at any time. Go to Settings > Subscription > Manage Subscription. After cancellation, you'll retain access until the end of your billing period. You can downgrade to the free plan and keep using PlanWise with limited features.

Question 32

What payment methods are accepted?

Accepted Answer

PlanWise accepts major credit and debit cards (Visa, MasterCard, American Express) through our secure payment processor. All transactions are encrypted and secure. We do not store your full card information on our servers.

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